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RESERVATION POLICY
I'M HERE TO HELP
We're all busy, life happens & sometimes we forget. I promise to give you a courtesy confirmation no less than 48 hours in advance to remind you about the time that is reserved especially for YOU.
If I am unable to reach you, please understand it is ultimately your responsibility to remember your reservation date & time to avoid cancellation policy fees . Please read carefully.
WHY IT MATTERS
Creating a work of art shouldn’t be rushed; neither should your service!
I truly value my guests loyalty & respect their time. Each service takes a specific amount of time; customized & reserved specifically for you.
When a guest arrives late, forgets to cancel their reservation in a timely manner or fails to show up without notice, it creates a domino effect for everyone. This forces me to spend all day rushing & trying to catch up on everyone ( yourself as well as other guests ). Everyone feels the impact of the stress and that’s NO FUN.
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When I miss out on the opportunity to fill an empty reservation time, those guests who are on a waiting list also miss out on an opportunity. Thank you in advance for doing your part in helping to make the day run smoothly by being mindful of these policies.
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RESERVATIONS
A credit/debit card is required to book all reservations. No charge will be made to the card if you cancel or reschedule within a minimum of 48 hours before your reservation time . All fees mentioned below will be charged automatically as stated & checks will not be accepted as fee payments.
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CANCELLATION POLICY
NO SHOW
Arriving later than 15 minutes will be considered a NO SHOW, subject to re-scheduling.
THERE IS NO “squeezing you in” & your services will be shortened & in some cases may need to be rescheduled. In this case you will still be charged 100% of the full service price.
REPEATED NO SHOW
In addition to rescheduling & being charged 100% of your total services, your next reservation will require 100% prepayment in full as well as with all future reservations.
30 MINUTES LATE
Arriving 30+ minutes late will result in full cancellation of your reservation & you will be charged 100 % of your total services. We will require your next reservation to be 100% pre-paid in full.
LATE CANCELLATION
If you fail to communicate to reschedule a minimum of 48 hours prior to your reservation time there will be a 100% total service charge fee.
NO SHOW / NO CALL
If you fail to arrive for your appointment and/or do not communicate to reschedule before your reservation time, there will be a 100% service fee charge & we will require all future reservations to be 100% pre-paid in full.
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MY PROMISE TO YOU
Hair services can be unpredictable.
Hair doesn’t always cooperate, it can present unexpected challenges & services can sometimes take longer than predicted.
I promise to always be mindful of my guest's time. If I foresee a reservation conflict I will immediately contact you to discuss options for time adjustments.
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THANK YOU for you cooperation.
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